Terms and Conditions
Terms and Conditions for Bright and Tidy Laundry Services
Last Updated: 10/31/2024
Welcome to Bright and Tidy Laundry Services. By using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully, as they outline your rights, obligations, and the scope of services provided. If you do not agree with any part of these terms, you should not use our services.
1. Acceptance of Terms
By making a booking, placing an order, or using any of the services offered by Bright and Tidy Laundry Services, you are acknowledging and agreeing to be bound by these Terms and Conditions, regardless of whether you have explicitly read them. It is your responsibility as a customer to review these terms, which are available via links in both the header and footer menus of our website. We are not responsible for any failure on your part to read or understand these terms. The use of our services, including but not limited to scheduling a pickup or placing a booking, constitutes your acceptance of these terms in full.
2. Scope of Services
Bright and Tidy Laundry Services offers professional laundry pickup, cleaning, and delivery services to residential and commercial customers. Our services include standard laundry washing, drying, folding, and optional add-ons like stain treatment, delicate care, and oversized item handling. These terms apply to all users of our website and customers who use our services.
3. Customer Responsibilities
To ensure a safe and sanitary experience for all customers and our Laundry Pros, we ask you to adhere to the following guidelines:
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Safe Laundry Certification: Customers must ensure that their laundry is free from bed bugs, fleas, roaches, or any other biohazardous materials. We reserve the right to refuse any laundry that poses a health risk to our staff or facility.
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Sanitary Conditions: Laundry items must not include feces, urine, blood, vomit, or other hazardous materials beyond what is typically expected in household laundry. If found, we may return the laundry unprocessed and impose a cleaning fee of $20.
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Excessive Pet Hair: Laundry with excessive pet hair may not be accepted. Please remove as much pet hair as possible before handing over items.
4. Health and Safety Policies
Our Laundry Pros work diligently to ensure your items are treated with the utmost care and attention. To protect our employees and other customers, the following items are prohibited:
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Laundry with heavy staining from bodily fluids (beyond normal household stains).
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Items with sharp objects such as needles or broken pieces.
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Any garment that has not been safely prepped as described in Section 3.
5. Pricing and Payment
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Service Fees: The pricing for our services is listed on our website and may vary based on item type, size, and additional requested services.
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Payment Methods: We accept all major credit cards and payment via our website. Payment is required at the time of placing an order.
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Late Payments: If a payment issue occurs, Bright and Tidy reserves the right to withhold delivery until full payment is received.
6. Order Pickup and Delivery
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Scheduling: Orders for pickup and delivery must be scheduled through our website or customer service. Customers are responsible for ensuring that laundry is available for pickup at the designated time.
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Missed Pickup: If a customer is not present or fails to leave laundry at the designated location during the agreed pickup time, a missed pickup fee may apply.
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Delivery: We strive to deliver your clean laundry within the stipulated time frame. Unexpected delays may occur, and we will communicate any changes as soon as possible.
7. Limitations of Liability
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Damages: We take great care in handling your garments. However, Bright and Tidy is not liable for normal wear and tear, color bleeding, shrinkage, or damage resulting from manufacturer defects. Any claim for damaged or lost items must be made within 48 hours of delivery.
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Lost Items: Bright and Tidy will make every effort to track and recover lost items. In the event of confirmed loss due to our negligence, compensation will be limited to 10 times the service cost for that item, up to a maximum of $150.
8. Customer Complaints and Dispute Resolution
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Complaint Procedure: If you are dissatisfied with our services, please contact us at [contact information] within 48 hours of receiving your order. We will work to resolve any issues to your satisfaction.
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Dispute Resolution: Should a dispute arise that cannot be resolved through informal discussions, the matter will be settled by binding arbitration under [State] law. Each party will bear its own costs.
9. Account Use and Termination
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Account Security: Customers are responsible for maintaining the confidentiality of their account information, including login credentials. Any unauthorized use must be reported immediately.
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Termination: We reserve the right to terminate accounts for violations of these terms, including but not limited to non-payment, providing unsafe laundry, or abusive conduct toward our staff.
10. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Bright and Tidy Laundry Services or our licensors. Unauthorized use, copying, or distribution of our intellectual property is prohibited.
11. Changes to Terms and Services
We reserve the right to modify these Terms and Conditions at any time. Customers will be notified of significant changes through our website or via email. Continued use of our services after such changes will constitute your acceptance of the new terms.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Florida State and The United States of America Any disputes arising from the use of our services will be subject to the jurisdiction of the courts located in Miami, Florida.
13. Contact Information
For any questions regarding these terms, please contact us:
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Phone English: +1 786-488-5248
- Phone Spanish: +1 786-791-0152
Thank you for choosing Bright and Tidy Laundry Services. We look forward to providing you with exceptional care for your laundry needs.
